Bespoke Technical Support

Remote and On-site Support: Our services offer flexible support options, whether remotely or on-site. Utilizing remote access, we guide you through issue resolutions, and for more complex challenges, we efficiently investigate using VPN access to your database. Proactive telephone support is included as part of our standard service.

Customer Engagement: Join our User Group membership to gain insights from shared customer experiences. Through seminars and webinars, we foster collaboration on software-related issues, keeping you informed about product updates and technological advancements.

Software Maintenance: As part of your annual maintenance contract, Business Growth Services ensures seamless installation of patches and upgrades provided by software manufacturers.

Disaster Recovery: Prepare for contingencies with our comprehensive disaster recovery services. We assist in designing recovery plans, conducting dry runs, testing configurations, and swiftly restoring operations during outages.

Systems Assessment: Evaluate your software usage and identify immediate improvements with our systems audit service. Addressing operational concerns and enhancing system efficiency, this process provides documented assurance for auditors, shareholders, or trustees.

RDBMS/Database Support: Our dedicated help desk offers training and remote diagnostics support for MS SQL Server. We also provide database tuning services for both MS SQL Server and Oracle, ensuring optimal database performance.

This revision aims to maintain clarity and uniqueness while effectively communicating the services offered by Business Growth Services.